Livable Garden Centre | Frequently Asked Questions
Common questions you may have about our products, services and offerings. We encourage you to contact us if you have any further questions.
Deliveries & Orders
Do you deliver outside your service area?
We might be able to – it depends on where you need it delivered. If you’re outside our usual zone, get in touch and we'll see if we can make it work. Just keep in mind that extra delivery charges might apply.
How does your delivery process work?
It’s pretty straightforward! We collect orders from Monday through Sunday, then deliver everything the following Thursday. You’ll get an email confirmation when you order, and we’ll make sure your plants arrive fresh and ready to settle into their new home.
Can I change or cancel my order after it's been placed?
Changed your mind or need to tweak your order? No worries – just give us a call at 0451 660 174 as soon as possible. If your order's already on its way, we might not be able to make changes, but we’ll always do our best to help.
Why is there a minimum spend for delivery?
We have a $80 minimum spend because delivery is included – no extra fees at checkout, no surprises. It helps us keep things simple while delivering healthy plants right to your door.
How can I check if my order has been delivered?
Curious about your order? You can check its status by popping your order number into our website chat. Or, if you'd rather talk to a human, head to our Contact Page – we’re happy to help.
Product Availability & Information
I want to order a product that isn’t available. What can I do?
Got your heart set on something that’s out of stock? Let us know! We’ll check with our growers and suppliers to see if we can track it down for you.
Where can I find plant care information for the items I've ordered?
Every plant we deliver comes with a tag – just scan the QR code to find detailed care info on our website. We’ve packed those pages with detailed care instructions and helpful tips to help your new plant settle in.
Do you have sale or clearance items?
Nope, we don’t do sales or clearance stock. We prefer to keep our prices fair and deliver great value with every order, no matter when you shop.
Do you offer gift options or gift cards?
Not yet – but we’re working on it! Soon you’ll be able to gift someone a little piece of nature for their garden or balcony. Stay tuned!
Technical & Checkout Help
I'm having trouble checking out. What should I do?
Tech troubles? We get it – it happens! First, double-check that you're within our delivery area and that your order meets the $80 minimum spend. Still having issues? Reach out through our Contact Page, and we'll help you out.
I haven't received a confirmation email. What should I check?
No confirmation email? First, check your spam or junk folder – sometimes emails go on adventures. If you still can’t find it, give us a shout and we'll resend it.
After-Sales Support
What should I do if something in my order doesn't look right?
If something seems off when your order arrives, don’t stress – just contact us through our Contact Page. We're happy to help.
What if a plant arrives damaged or unwell?
We do our best to deliver happy, healthy plants every time. But if one turns up looking a bit worse for wear, please get in touch. Plant health can vary depending on the environment, but we’re happy to help troubleshoot or point you toward some handy resources.
Can I return or exchange items if I change my mind?
Sorry, we don’t offer returns or exchanges for change-of-mind purchases. But if there’s a problem with your order, just reach out – we’ll always do what we can to help.