Livable Garden Centre | Frequently Asked Questions
Common questions you may have about our products, services and offerings. We encourage you to contact us if you have any further questions.
Will you deliver outside your delivery zone?
One of our key principles is to deliver locally. Currently we do not deliver outside the designated zones but we may deliver there in the future, please send through your contact details and we can let you know if this changes.
I want to order an item that is not currently showing as available, what are my options?
We are unable to provide custom orders at the moment. We would love to hear your suggestions you have for products we should stock. Please let us know here.
Where can I find more information about the plants I have ordered and how to care for them?
While all plants are different and require care specific to its environment, we have some great resources you to get you started. If your expereiencing issues or have any concerns please get in touch here.
Can I change my order once it has been completed?
Unfortunately once an order has been completed and paid for, we are not able to cancel. Please choose your items carefully and contact us if you have any questions prior to purchase.
Something has arrived and it doesn’t look right, what can I do?
Get in touch right away! We are dedicated to creating great life, we always do our best. We encourage you to take photos and let us know your concerns. Contact us here.
I have added items to my order but I'm having trouble checking out
Don't worry, it's not you, it's us. You see, we have a strict policy of only delivering packages that are worth at least $80 which includes local delivery. So, if your cart value is less than that, you might need to add a few more items to it. And don't forget, we only deliver to areas within our delivery zone. If you're still having trouble, get in touch and we'll sort it out.
I don't have $80 worth of items to purchase why can't I pay for delivery?
Ah yes, the $80 minimum! Well, you see, it's not just about the environment, it's about value too. You can also think of it as an opportunity to share the green love with a friend or a neighbour. So, go ahead and add a few more items to your cart, and let's make the world a better place together.
Do you have sale items?
We believe in offering the best value for our customers all year round, without the need for sales or discounts. Our focus is on providing high-quality products at value prices, every day. This way, you can feel good about your purchase, knowing that you're making a positive impact, without breaking the bank.
I haven't received an email from you confirming my order.
Please check your spam or junk folder, sometimes our messages like to hide out there. If your still missing the email please get in contact with us here.