Livable Garden Centre | Frequently Asked Questions
Common questions you may have about our products, services and offerings. We encourage you to contact us if you have any further questions.
Deliveries & Orders
Do you deliver outside your service area?
We may be able to. If you’re outside our usual delivery area, get in touch and let us know what you’d like to order and where you’re located. We’ll see what options are available.
Additional delivery charges may apply for areas outside our standard delivery zone.
How does your delivery process work?
We collect orders from Monday to Sunday and generally deliver them the following
Thursday.
Once your order has been placed, you’ll receive an email confirmation. We’ll then organise your plants and products ready for delivery.
Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please call us on 0451 660 174 as soon as possible.
If we have already started preparing or delivering your order, we may not be able to make changes, but we’ll do our best to help where we can.
Why is there a minimum spend for delivery?
We have a $100 minimum spend for our standard delivery service, with delivery
included within our usual service area. This helps us keep ordering simple, with no additional delivery fee added at checkout for eligible orders.
How can I check if my order has been delivered?
You can check the status of your order by entering your order number into our website chat.
If you need any further help, head to our Contact Page and we can take a look for you.
Can I choose a specific delivery time?
Unfortunately, we can’t guarantee a specific delivery time. However, we’ll do our best to work with your requirements and can often provide an approximate delivery window.
Do I need to be home for delivery?
Generally, no. At checkout, please include any information we may need to complete the delivery, such as gate codes or your preferred drop-off location.
Plants are watered before delivery, but as they are supplied in pots, they may need another drink later in the day during hot weather.
If you expect to be away for a few days around your delivery date, please get in touch so we can organise an alternative delivery date.
Where will my order be left if I’m not home?
We’ll follow any delivery instructions you provide at checkout. If no preferred location has been given, we’ll leave your order in a suitable and safe location at the property where possible.
Will I receive the exact plants pictured in a Plant Pack?
Plant Pack images are a guide only, as individual varieties may change with season
and availability.
We’ll always keep to the purpose and structure of the pack, while selecting plants
that are suited to the season and have the best chance of establishing successfully in your garden.
Plants & Products
I want to order a product that isn’t available. What can I do?
If there’s something you’re looking for that is currently unavailable, get in touch. We can check with our growers and suppliers to see whether we’re able to source it for you.
We also occasionally have stock that is still growing or not quite ready for sale. If you’re not in a rush, we may be able to let you know when it is expected to become available.
Where can I find plant care information for the items I've ordered?
Every plant we deliver comes with a plant tag. Scan the QR code on the tag to visit
the plant page on our website, where you’ll find care information, growing details and helpful tips for your plant.
This information is intended as a general guide based on typical and observed growing behaviour. Individual plants may respond differently depending on factors such as climate, soil, position and care.
Do you have sale or clearance items?
We don’t generally offer regular sales or clearance ranges, as our focus is on
keeping our pricing consistent throughout the year.
We are looking at introducing more seasonal annuals, which may occasionally be reduced towards the end of their season.
Do you offer gift options or gift cards?
Yes. Digital gift cards are available through our online store and can be used towards plants and other products from Livable Garden Centre.
Gift cards are delivered electronically, making them an easy option to send directly to someone or use at a later date.
Checkout Help
I'm having trouble checking out. What should I do?
First, check that your delivery address is within our service area and that your order
meets the $100 minimum spend for delivery.
If everything looks correct and you’re still unable to complete your order, contact us through our Contact Page and we’ll help work out what’s happening.
I haven't received a confirmation email. What should I check?
First, check your junk or spam folder in case your order confirmation has landed there.
If you still can’t find it, get in touch and we can check your order and resend the confirmation if needed.
After-Sales Support
What should I do if something in my order doesn't look right?
If something doesn’t look right when your order arrives, please contact us through
our Contact Page.
Let us know what has happened and, where possible, include a photo so we can take a look and help work out the best next step.
What if a plant arrives damaged or unwell?
Plants can respond differently as they adjust to a new garden and growing conditions.
Check the care information on the plant’s product page first, including its preferred position and watering needs.
If you’re still unsure, get in touch and we can help you work through factors such as watering, light, soil conditions and general plant care.
My plant isn’t looking healthy after planting. What should I do?
Plants can respond differently as they adjust to a new garden and growing conditions.
Check the care information provided on the plant’s product page, or get in touch if you’re unsure. We can help you work through factors such as watering, position and general plant care.
Can I return or exchange items if I change my mind?
We don’t offer returns or exchanges for change-of-mind purchases. If there is a
problem with an item you have received, please contact us and we’ll help with the next step.